CoinUnited has been building since 2018, running one platform that reaches crypto, stocks, indices, forex, commodities and pre-IPO markets around the clock. As an Operations Officer on the Dubai team, you keep daily processes running cleanly and unblock the people who depend on them. This is hands-on work keeping daily operational processes running cleanly.
This role is based in our Dubai office and forms part of our operations across Middle East & Africa. You will work to Dubai market hours and support the international order flow connected to the the UAE market.
About CoinUnited.io
CoinUnited.io is a crypto-powered trading platform, building since 2018, with teams across 10 countries. We give traders one account to reach global markets around the clock: crypto, stocks, indices, forex, commodities and pre-IPO.
What you'll do
- Own the day-to-day operational processes that keep trading, support and internal teams moving, and document how each one actually works.
- Monitor live workflows for bottlenecks, errors and delays, then trace each issue to its root cause and resolve it.
- Coordinate handoffs between teams across different time zones so that work does not stall when one region signs off and another comes online.
- Build and maintain checklists, runbooks and simple tracking so that recurring tasks run the same way every time.
- Track operational metrics and turnaround times, flag anything trending the wrong way, and propose concrete fixes.
- Support 24/7 market operations by helping define escalation paths and making sure the right person is reachable when something needs a fast decision.
What success looks like
In your first six months
- You have mapped the core operational processes you own and removed at least two recurring bottlenecks that were slowing teams down.
- Cross-team handoffs you coordinate happen on time and without dropped tasks, with a clear record of who owns what.
- Key operational tasks run from documented runbooks that a teammate can follow without needing to ask you.
What you'll bring
Must-have
- One or more years of operations, coordination or process work, ideally in a fast-moving company.
- Strong organisation and follow-through, with the discipline to track many open items and close them.
- Clear written and spoken communication that works across teams and time zones.
- Comfortable working in-office full-time in a setting where priorities shift through the trading day.
Nice-to-have
- Familiarity with crypto, trading or financial markets.
- Experience with spreadsheets, ticketing tools or workflow automation.
- Exposure to working with teams across multiple countries or time zones.
Why join us
- Real ownership from day one, with small teams and fast decisions.
- Front-row exposure to 24/7 global markets at a fast-growing platform.
- An international team across 10 countries.
- Pay benchmarked to your local market, reviewed as you grow.
The essentials
- In-office in Dubai. Full-time. Operations team.
- We hire for potential. If this role excites you and you meet most of the requirements, we want to hear from you.
- Our process: apply, a short intro call, a practical task or interview, and a final conversation with the team.
Dubai